You may send in your faulty products to below location by mail / courier:
Achieva Networks Pte Ltd
240 Macpherson Road
#07-05 Pines Industrial Building
Singapore 348574
Attention: RMA Department
Terms & Conditions:
* You are required to obtain a Ticket/RMA number from Technical Support after confirmed is due to product fault.
* You are required to produce your product serial number and other purchase information for your product warranty verification.
* Achieva Networks Pte Ltd reserves the right not to accept or service your product(s) that were not purchased from Achieva Networks Pte Ltd.
* Any products which are out of warranty or mishandled by the customer will be chargeable for repair or replacement.
* Achieva Networks Pte Ltd reserves the right to charge a service fee for product verification that is no fault found.
* Achieva Networks Pte Ltd shall not be liable for any loss or damages of your products.
* Achieva Networks Pte Ltd reserves the right not to accept for the following which are not covered under our Warranty.
- Unauthorized product repairs and/or modifications
- Product serial number is removed or defaced
- Warranty seal label is missing or tampered
- Damages or malfunction of products resulting from accident, misuse, abuse, exposure to fire, water, lightning, corrosion and improper ventilation
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